Our Customer Service mission is:
To provide the customer with a clear and robust complaints procedure that will ensure that the customer's voice is heard and that their complaint is dealt with in a sincere and satisfactory manner.
Customer feedback is the driving force behind our mission to improve the Silverpoint experience and to maintain our position as leaders in the vacation lifestyle market.
As part of Silverpoint's commitment to industry compliance and customer care we have formed a dedicated Customer Service department to handle feedback - positive and negative - from our customers and to respond accordingly.
We need you to tell us what you think. If you have something to say about your Silverpoint experience - good or bad - then we want to hear from you.