Silverpoint Customer Service


Thanks for taking the time to give us your feedback. Silverpoint continues to provide the highest levels of service and the very best products by listening to what our members have to say.
Make sure you fill in your personal details so you can be entered into our Prize Draw to win a week's accommodation at a Silverpoint luxury resort.
Your name:
Your email:
Your phone number:
Date of stay: to
Your Resorts:
Are you? A Silverpoint Vacation Club member staying
at your anchor resorts?
A Silverpoint Vacation Club member making
an exchange?
An RCI exchange?
A member's guest
Other - please explain
Why did you choose this Silverpoint Resort?
I have stayed here before
I saw it on the Silverpoint website
I saw it through the RCI website/directory
Recomended by a friend or family member
Silverpoint Experience Client
Other - please explain
Check in
Check out
Reception Services
Housekeeping Service
Maintenance Service
Overall impression
Your comments
Overall impression
Your comments
Service quality
Food quality
Menu selection
Decor and ambience
Value for money
Overall impression
Your comments
Sport Center
Swimming Pools
Courtesy Bus
Your comments
Which Silverpoint Sales Office did you visit?
How were you treated?
How did you rate the presentation?
What did think of the products?
Did you buy? Yes
No (If not please explain why below)
How could the presentation be improved?

Silverpoint International
Silverpoint International
Fingers crossed that we win the week in the sunshine

Adam and Kathy
Swanage, UK.

How to contact us

There are a number of ways in which you can contact the Silverpoint Customer Service department:
Talk to us in person
The Customer Service Centre is situated at the Hollywood Mirage Club in Tenerife. The office is open Monday to Friday from 9.30am until 4.30pm.
By telephone
Please call our Customer Service Department on 0800 949 6035. Lines are open between 9.00am and 5.00pm Monday to Friday.
By email
Write us an email at:
Silverpoint Promotional Holidays