Our Policy

Silverpoint is committed to delivering excellent customer service. Our Customer service policy explains what that commitment means in practice, what our customers can expect from us, and what we expect from our customers.
Essentially, we treat our customers as we would like to be treated ourselves.
We will always:
  • Listen to what you have to say
  • Be attentive, courteous and professional
  • Be open and honest about what we can and cannot deliver
  • Provide clear, accurate information in response to your enquiry
  • Do our best to organise a translation if English is not your first language
  • Ask for feedback on our performance
What we ask of you:
  • That you provide clear information to enable us to help you
  • That you treat our staff fairly and with respect
  • That you give us your views and suggestions to help us improve our service
We will ensure that you are dealt with:
  • Promptly
  • Fairly
  • Courteously
Top of our aims is to provide clear, consistent advice, accurate information and to deal with our customers' complaints in a prompt and fair manner.
Our responsibility as a department is to ensure that the customer's voice is heard and that issues are dealt with satisfactorily.
Silverpoint International
Silverpoint International
Excellent response to our complaint - everything was dealt with quickly and in a friendly way.

Harry and Rose
Maidstone, UK.


We maintain our position as market leaders by listening to what our customers have to say.
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It is your feedback that helps us to identify what we need to do to continue providing the excellent products and services that our customers deserve.
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