Our Aims

The Customer Service Department is dedicated to listening to our clients, resolving complaints and tailoring our products to suit your needs.
We aim to:
  • Provide premium levels of service, every time you contact us
  • Listen to your concerns and respond to your needs
  • Provide clear, consistent advice and accurate information
  • Give ongoing guidance on how to get the most out of your membership
  • Deal with your complaints and queries promptly and fairly
  • Encourage customer feedback to improve our service
  • Ensure that you are satisfied with the service you have received at all levels
Our responsibility as a department is to ensure that the customer's voice is heard and that issues are dealt with satisfactorily.
The Silverpoint Customer Service policy highlights a commitment to the delivery of a first class and professional service.
Silverpoint International
Silverpoint International
We're really grateful for the advice we received - now we can get the best out of the Vacation Club.

Jessica and Leon
Luton, UK.

How to contact us

There are a number of ways in which you can contact the Silverpoint Customer Service department:
Talk to us in person
The Customer Service Centre is situated at the Hollywood Mirage Club in Tenerife. The office is open Monday to Friday from 9.30am until 4.30pm.
By telephone
Please call our Customer Service Department on 0800 949 6035. Lines are open between 9.00am and 5.00pm Monday to Friday.
By email
Write us an email at: customer.service@silverpoint.com
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