How To Complain

Should you feel unhappy with the service or products that Silverpoint has provided, our team of dedicated professionals are ready to listen and resolve your concerns.
How to contact us:
In person
The Customer Service Centre is situated at the Hollywood Mirage Club in Tenerife. The office is open Monday to Friday from 9.30am until 4.30pm.
By Telephone
Please call our Customer Service Department on 0800 949 6035. Lines are open between 9.00am and 5.00pm Monday to Friday.
By email
Please send the email to
Silverpoint Customer Service recognises that customers deserve a swift and efficient response to their complaints and queries.
Silverpoint Customer Service has a structured and robust complaints process to ensure the customer is kept informed and up-to-date at all times.
Silverpoint International
Silverpoint International
Got through on the phone first time and all of our emails were answered.

Graham and Patsy
Swansea, UK.

Your opinion is important

We maintain our position as market leaders by listening to what our customers have to say.
Help us to help you
It is your feedback that helps us to identify what we need to do to continue providing the excellent products and services that our customers deserve.
Let us know what you think
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