Silverpoint Complaints

Complaints

At Silverpoint we strive to deliver excellence in everything we do, from our exceptional product range to our high levels of service.
However, we do recognise that even with the best of intentions we may not always get it right. On such occasions we want you to tell us so that we can do our utmost to resolve the situation as quickly as possible.
With this in mind, we have developed a complaints procedure to ensure that, should you be unhappy with any aspect of our products or services, your comments are heard and acted upon.
We aim to ensure that:
  • Making a complaint is as straightforward and stress free as possible
  • Your complaint is dealt with professionally and in confidence
  • We deal with your complaint fairly and promptly
  • Your concerns are dealt with in the shortest possible timeframe
  • You are kept up to date with the progress of your complaint
  • We learn from your comments and use them to improve our service.
Follow this link to find out how to complain, ask a question or to give Silverpoint Customer Service your feedback.
Silverpoint Customer Service recognises that customers deserve a swift and efficient response to their complaints and queries.
Silverpoint Customer Service has a structured and robust complaints process to ensure the customer is kept informed and up-to-date at all times.
Silverpoint International
Silverpoint International
A professional response to our complaint and a sensible follow up process.

Sylvia and Vincent
Telford, UK.

How to contact us

There are a number of ways in which you can contact the Silverpoint Customer Service department:
Talk to us in person
The Customer Service Centre is situated at the Hollywood Mirage Club in Tenerife. The office is open Monday to Thursday from 9.30am until 4.30pm and from 9.30am until 2pm on Friday.
By telephone
Please call our Customer Service Department on 0800 949 6035. Lines are open between 9.00am and 5.00pm Monday to Thursday and between 9am and 2pm on Friday.
By email
Write us an email at: customer.service@silverpoint.com
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